Better weather has finally arrived, and people in Minnesota and North Dakota are making necessary or energy-efficient improvements to the exteriors of their homes. Whether you’re doing some of the work yourself or relying on the expertise of professionals, the Better Business Bureau reminds you to follow these simple steps to avoid headaches and hassles:
Visit BBB.org. Use the BBB’s FREE database to check out companies’ complaint histories – and ratings – and search for dependable contractors in your area. You can also use our
Request a Quote service to get multiple estimates in one simple step from reliable BBB Accredited Businesses in your area.
Beware of door-to-door salespeople: Some ‘storm chasers’ and other door-to-door salesmen offer dubious deals which can end up costing homeowners thousands of dollars. Be sure you know who you’re dealing with and don’t rush to sign a contract or allow work to begin before you’re ready.
Research and ask about any federal or state laws that may require special certification by your contractor, especially if you have an older home. For example, the EPA requires contractors hired to perform renovation, repair and painting projects in homes, child care facilities, and schools built before 1978, that disturb painted surfaces, be certified and follow specific work practices to prevent lead contamination.
Make sure the company is licensed, bonded and insured: This provides peace of mind and ensures your interests will be protected if complications arise during your project.
Get at least three bids in writing. Make sure the full scope of the work is explained in the contract, including a timeline for completion, clean-up and disposal of waste. Pay close attention to any warranties or guarantees, including any manufacturer warranties. Remember, the least expensive option isn’t necessarily the best choice.
Ask for references: Companies with solid backgrounds will be happy to put you in touch with people who have used their services before. If you get references from a company, follow up on them.
Find out if the company utilizes subcontractors. If so, investigate the history of the subcontractor at BBB.org. You may also want to ask the contractor if they’ll be involved personally in the project, as well as questions about the crew who will be working on your home.
Read the contract carefully: Remember, once you sign the contract, it becomes binding. The FTC’s three-day rescind rule doesn’t apply in regard to repairs or maintenance on your personal property, though many contractors include a rescind clause in their contract.
Don’t pay the entire bill upfront: Reputable contractors will accept a partial down payment with a payment schedule clarified in the contract.
Start with trust and use the BBB’s free resources to make smart purchasing decisions for your home improvement projects. For more consumer tips, visit
www.bbb.org/us/Consumer-Tips or call us at 651-699-1111.
Special thanks to all BBB Accredited Businesses, who continue to promote ethical business practices, and support the services and mission of the BBB.
